How to Choose the Right Maid Agencies Singapore With Reviews

Hiring a maid in Singapore isnt just about convenience, it's about trust, safety, and long-term support. With so many maid agencies Singapore has to offer, how do you pick the right one?Whether you're a first-time employer or replacing an existing helper, choosing the right agency is a decision that impacts your home, family, and peace of mind.

This guide breaks it down step by step with real insights, key questions to ask, and reviews from local employers in Singapore.

Why Choosing the Right Maid Agency Matters

Not all maid agencies are the same. Some offer:

• Poor screening

• Overpriced fees

• Zero aftercare once a maid is placed

The right agency should:

• Be MOM-licensed

• Provide transparent pricing

• Support both the helper and employer

• Offer replacement guarantees

• Handle paperwork and legal checks

Step-by-Step Guide: How to Choose the Right Maid Agencies Singapore

1. Verify MOM Licensing

Visit Ministry of Manpower (MOM) and check if the agency is licensed and has a valid Employment Agency (EA) license number.

Tip: A good maid agency Singapore will display its MOM license number clearly on their website or office wall.

2. Look at the Retention Rate

This is the percentage of helpers who stay with the same employer for over a year. A higher rate means better matches.

Aim for retention rates above 50%.

3. Understand the Agencys Specialization

Some agencies specialize in:

• New maids from the Philippines or Indonesia

• Transfer maids already in Singapore

• Infant or elderly care helpers

• Helpers with nursing or cooking skills

4. Ask About Their Screening & Training

A good agency should:

• Personally interview candidates

• Verify background and medical reports

• Provide basic training (cooking, hygiene, elderly care)

5. Clarify the Fees and Hidden Costs

Ask for a breakdown of:

• Agency fee

• Work permit application

• Medical check-ups

• Insurance

• Maid's salary and loan deduction

6. Review Their Replacement Policy

Helpers may sometimes not work out. Check:

• How many replacements are allowed?

• Within what time frame?

• Any additional cost?

7. Read Real Employer Reviews

Nothing beats real feedback. Below, weve compiled reviews from Singapore employers.

Top Maid Agencies in Singapore (via SearchMaid)

SearchMaid Featured Agency Multiple Top-Rated Listings

• Platform: SearchMaid.com.sg

• Why Pick: Aggregates licensed maid agencies in Singapore with reviews, retention rates, and helper profiles all in one place.

1. JForce Employment Service Multi?Location, High Volume

• Branches: Boon Keng, Ang Mo Kio, Jurong East

• Overview: Over 1,300 maids, available across nationalities.

• Why Choose Them: Proven processing capacity with a large pool; ideal for faster placements.

2. Ixora Employment Agency Woodlands-Based

• Specialisation: Myanmarese and Filipino maids

• Standout Features: Forestalling focused candidates with language fit; ideal for parents who prefer regional dialects.

3. TOTO Employment Katong Hub

• Volume: ~1,500 maids documented
  
  

• Strength: Huge pool great if you want a helper fast and wide selection.

4. RT Connections Sembawang/ North Singapore

• Focus: Balanced intake of Indonesian, Myanmarese, Filipino, and Indian helpers

• Ideal For: Families in northern parts seeking localized face-to-face meetings.

5. Flora Meow Chinatown HQ

• Breakdown: ~600 maids with Filipino & Indonesian focus

• Why Pick: Convenient central location and good mix of nationalities.

6. AJS Global Suntec City Office

• Maids: ~250, primarily Indonesian & Myanmarese

• Why It Stands Out: Great for employers near Marina Bay or Downtown who prefer mid-size agencies.

Real Employer Reviews from These Agencies

SearchMaid SG

Super helpful platform! I compared multiple agencies and found the perfect maid within a week. Clara T., Bishan

JForce Employment Service

Very responsive and professional. Helped us find a Filipino helper within 5 days. Rachel T., Bukit Timah

Ixora Employment Agency

Clear communication and language-fluent helper. Exactly what we needed near Woodlands. Samuel K.

TOTO Employment

Huge pool lots of options, but process felt a little rushed. Marcus Y., East Coast

RT Connections

Friendly north?side team. Our Indonesian helper settled in well. Priya L., Sembawang

Flora Meow

Good balance of nationalities and mid-size care. Office in Chinatown is handy. Joanne L.

AJS Global

Professional and smooth handling. Our Indonesian transfer maid arrived quickly. Hafiz S., Marina Bay

Questions to Ask the Maid Agency

When speaking to an agency, ask:

• Do you provide interview recordings or live Zoom calls?

• What languages does the helper speak?

• Can I speak to previous employers (for transfer helpers)?

• How long is the processing time?

Documents Youll Need

When working with any maid agencies Singapore, youll typically need:

• Your IC/Passport copy

• Proof of income (for FDW eligibility)

• Completed application forms (handled by agency)

• Work permit fee and levy details

Choosing a maid agency is like hiring a partner for your home. Take your time, ask questions, and trust your gut. The right maid agencies Singapore should make the process smooth, legal, and stress-free for both you and your future helper.